Return & Refund Policy
At CarpetCurtains.ae, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we are here to help. Please review our return guidelines below.
Eligible Returns
1. Product Defects or Damages
If you receive a defective, damaged, or misrepresented product, you are entitled to a replacement or a full refund. We take complete responsibility if the product does not meet the promised quality standards.
2. Incorrect Orders
In the event you receive the wrong item, we will arrange a free replacement or a full refund at no additional cost.
3. Unused & Unopened Products
If you change your mind after receiving your order, you may return it within 14 days of delivery, provided the item is unused, unopened, and in its original packaging.
Non-Returnable Items
Certain products cannot be returned, including:
- Customized or Made-to-Order Products:
Items cut, tailored, or customized to your specific measurements (e.g., carpets) are non-returnable unless defective.
- Clearance & Sale Items:
Discounted or clearance items cannot be returned unless damaged upon delivery.
- Installed or Used Items:
Products that have been installed, altered, or used cannot be returned unless they arrived damaged.
How to Initiate a Return
Step 1: Contact Us
Reach our customer care team by phone at +971-50-7168667 or by email at info@floorcenter.ae. Provide your order details, the product you wish to return, and the reason for the return.
Step 2: Get Return Authorization
Our team will review your request and issue a Return Authorization (RA) number. Please include this RA number in all communications and on the return package.
Step 3: Prepare Your Return
Repack the product securely in its original packaging, including all accessories and manuals. Ship it to the address provided by our support team, ensuring the RA number is clearly visible.
Step 4: Refund or Replacement
Once we receive and inspect the returned item, we will process your refund within 7–10 business days or send a replacement at no extra cost.
Shipping Costs for Returns
- Defective/Incorrect Items: Return shipping is free when the issue is caused by our error.
- Change of Mind Returns: Customers are responsible for return shipping costs when returning an item for personal reasons (e.g., wrong size, change of preference).
Our Commitment
- Defective/Incorrect Items: Return shipping is free when the issue is caused by our error.
- Change of Mind Returns: Customers are responsible for return shipping costs when returning an item for personal reasons (e.g., wrong size, change of preference).